Refund Policy

Refund Policy for Carpet Cleaning Company

Effective Date: 6/6/2023

At Archer Carpet Cleaning, we strive to provide excellent service and customer satisfaction. This Refund Policy outlines the procedures and guidelines for refunds related to our carpet cleaning services. Please read this policy carefully to understand our practices regarding returns and refunds.

1. Service Satisfaction

1.1 We aim to deliver high-quality carpet cleaning services that meet or exceed your expectations. If you are unsatisfied with our service, please notify us immediately so that we can address your concerns.

1.2 We will make reasonable efforts to resolve any issues and ensure your satisfaction. This may include revisiting your property to address any specific concerns or re-performing the service, at our discretion.

1. Refund Eligibility

2.1 Refunds may be considered in the following circumstances:

• Unsatisfactory Service: If, after reasonable efforts to resolve the issue, you remain unsatisfied with our service, you may be eligible for a refund.
• Service Cancellation: If you need to cancel your scheduled service, you may be eligible for a refund according to our cancellation policy (detailed in Section 3).

2.2 Refunds will be evaluated on a case-by-case basis, and eligibility will be determined at the sole discretion of Archers Carpet Cleaning,

1. Cancellation Policy

3.1 If you need to cancel a scheduled service, we require at least 24 hours advance notice. Cancellations made within this timeframe may be eligible for a full or partial refund, depending on the circumstances.

3.2 If you fail to provide the required notice or are not present at the scheduled appointment, no refund will be issued.

1. Refund Process

4.1 To request a refund, you must contact us within 2 days of the service date and provide detailed information regarding the reason for your request.

4.2 We may require supporting evidence, such as photographs or documentation, to evaluate your refund request.

4.3 Refunds will be issued using the original payment method. Please allow 15 business days for the refund to be processed and reflected in your account.

1. Non-Refundable Items

5.1 Certain circumstances may exclude specific items or services from eligibility for refunds. These may include, but are not limited to:

• Additional services or products purchased outside the scope of the original service agreement.
• Any damage caused to the carpet or property due to pre-existing conditions or improper maintenance.
• Stains or damages that cannot be reasonably addressed through standard carpet cleaning processes.

1. Contact Us rob@archerscarpetcleaning.com

7.1 We reserve the right to modify or update this Return and Refund Policy at any time. The updated version will be posted on our website with the revised effective date. We encourage you to review this policy periodically for any changes.

1. Changes to the Refund Policy

7.1 We reserve the right to modify or update this Refund Policy at any time. The updated version will be posted on our website with the revised effective date. We encourage you to review this policy periodically for any changes.

By booking our services, you acknowledge and agree to abide by the terms and conditions outlined in this Refund Policy.